How to Find Your Insurance Information
A Quick Guide for Patients Before Scheduling
To help us verify your benefits and provide the most accurate estimate, please have the following information ready when scheduling your appointment.

Step 1: Find Your Insurance Card

You may have:
✅ A physical insurance card in your wallet
✅ A digital insurance card in your insurance company's mobile app
✅ An insurance card available through your employer's benefits portal

Step 2: Determine if You Have Dental Insurance or Medical Insurance

Dental Insurance
Dental insurance cards usually say:

• Dental

• Dental Plan

• Dental Benefits

• Dental PPO

• Dental HMO

• DMO

Common dental insurance companies include:

• Delta Dental

• Cigna Healthcare

• MetLife

• Guardian Life

• Humana

• UnitedHealthcare

• Aetna
   

Medical Insurance
Medical insurance cards usually say:

• Medical

• Health Plan

• Health Insurance

Step 3: Locate the Insurance Carrier

The insurance carrier is the company providing your insurance coverage.
Examples:

• Delta Dental

• Cigna

• Aetna

• Humana

• MetLife

• Guardian

• UnitedHealthcare

Example

• Delta Dental PPO

Insurance Carrier = Delta Dental

Most common dental insurance carriers for Medicaid are:

• DentaQuest

• Delta Dental

• Liberty Dental

​

Step 4: Find Your Member ID

Your Member ID is your personal identification number with the insurance company.
Look for:

• Member ID

• Subscriber ID

• ID Number

• Member Number
   

Example

• Member ID: ABC1234567

• Member ID = ABC1234567

For Medicaid, look for both:

• MMIS / Medicaid ID

• Plan ID ​

Step 5: Find Your Group Number

Your employer often provides a Group Number.
Look for:

• Group Number

• Group #

• Group ID
   

Example

• Group Number: 789456

• Group Number = 789456

If you cannot find a Group Number, that's okay—many plans do not have one.

Step 6: Find Your Group Name

Some insurance cards include:

• Employer Name

• Group Name

• Plan Sponsor

​
Example

• Employer: ABC Manufacturing

• Group Name = ABC Manufacturing

Not every insurance card includes a Group Name.

Step 7: Determine Your Plan Type

Look for the plan name on your card.

PPO (Preferred Provider Organization) - Accepted

• Examples:

  • Delta Dental PPO Cigna PPO

​PPO plans generally allow you to see any dentist whether they are in network or out of network, although benefits may vary.

HMO / DHMO / DMO - Not Accepted

• Examples:

  • Dental HMO

​These plans often require you to select a specific dental office.

Medicaid
Your card may include:

• Medicaid

• Medicaid Managed Care

• CareSource

• Molina

• Buckeye

• Humana Healthy Horizons

• AmeriHealth

If you are unsure whether your plan is Medicaid, simply tell us the insurance company and we can help identify it.

Step 8: Take a Picture of Your Insurance Card

Please send:
✅ Front of card
✅ Back of card (if available)
​This helps us verify your benefits more accurately.

Questions? You may send a copy of your insurance card at: Info@hwdentalohio.com

Scheduling Script for Patients
When calling or completing an online form, please provide:

• Insurance Carrier:

  • Example: Delta Dental

• Member ID:

  • Example: ABC1234567

• Group Number (if available):

  • Example: 789456

• Group Name (if available):

  • Example: ABC Manufacturing

• Plan Type:

  • PPO, HMO, DHMO, DMO, or Medicaid

• Patient Name:

  • Example: John Smith
    note: If the primary subscriber is different from patient, please include patient and primary subscriber name as well as relationship to subscriber.
    Example: 
    Primary Subscriber: John Smith
    Patient: Jane Smith
    Relationship to Subscriber: Spouse

• Patient Date of Birth:

  • MM/DD/YYYY
    note: If the primary subscriber is different from patient, please include patient and primary subscriber date of birth.
    Example:
    Primary Subscriber: John Smith 
    DOB: 12/31/1999
    Patient: Jane Smith
    DOB: 11/20/1998
    Relationship to Subscriber: Spouse

Don't Have Your Insurance Card?
No problem.
Please provide:

• Insurance company name

• Employer name (if applicable)

• Your full name

• Date of birth

Our team will do our best to help verify your coverage before your appointment.

Need help finding your insurance information? Contact our office and we'll walk you through it.